Order Terms/ Shipping/ About
Thanks for visiting Wooven Design! We are a social enterprise co-located in Saigon (Vietnam) and Biddeford, Maine (USA).
We hope our customers share our passion for handmade and understand the inherent imperfections and variations in fabrics, colors, and sizing. No two pieces of anything we sell will be exactly alike. That's both the beauty and the "surprise factor" in what we offer. But if you receive anything from us that does not meet your flexible expectations, please contact us to discuss and we'll workout a solution.
By placing an order online with us you agree to the following terms:
Orders placed online will usually ship 1-5 business days after confirmation. Our online store will usually indicate if something is out of stock, and it may or may not let you order when out of stock. If, however, you've ordered something that's out of stock it may take up to 6 weeks to ship. In any case, we'll let you know and offer you the chance to refund or order an alternative.
Returns are accepted if you notify us of your intentions within 5 days of receipt and IF AGREED IN ADVANCE by email. All returns must be in original condition. Returns are for credit only. Shipping fees are not credited.
Shipping: usually by First Class USPS, USPS Priority Mail or UPS Ground. You can request faster delivery by email or calling us--we'll let you know the additional cost.
Orders shipped to anywhere in the continental USA:
under $30 will incur a $5 flat shipping fee;
from $30 up to $99 a flat $8 fee applies;
shipping is free for orders of $100+
For shipping rates to other places, please enter your order and proceed to check out to determine the costs.
Orders to international destinations may be shipped from Vietnam.
All taxes and fees for international shipments are the responsibility of the recipient.
Any other questions?? Just let us know.